Support
IntraNexus focuses on personalized service and our success is evident in the positive feedback received from the current client base. The Company’s 365 help desk provides quick response to queries and minimizes client down time. IntraNexus’ dedicated client service teams, comprised of talented staff can efficiently and thoroughly troubleshoot issues.

IntraNexus has a history of providing quality, personalized client services. For example, following our purchase of ALLEGRA® in 2001, the KLAS Enterprises, LLC ( www.healthcomputing.com) scores for that product increased more than 50 percent.

Many of our clients have expressed their satisfaction with IntraNexus’ personalized client service teams in the Client Commentary section of KLAS Online. For example:

"IntraNexus is improving and demonstrating a strong desire to raise the bar on their level of support. It is a day and night difference between IntraNexus and SMS.”

"I have respect for the IntraNexus people, which I did not have for the SMS people - they know what they are doing, and actually pay attention to us.”

"Intranexus does a much better job than SMS ever did.”

"One of the best things O’Pry has brought is amazing service. They really have done a ton of things here, including providing significant material for HIPAA.”

"IntraNexus does a good job of staying in touch with their customers.”

"The installation kits are well designed. Installation projects are well managed. Nightside support is responsive and effective.”

Additional feedback from other clients includes:

"We are happy with the direction that IntraNexus has taken with our HIS product. We are very pleased with the support we receive from them. The IntraNexus employees are easy to work with and very responsive.” - Charlie Covert, Vice-President, Finance, Thomas Memorial Hospital.

*KLAS Enterprises, LLC, www.healthcomputing.com